If you suspect that you've been the victim of fraud or notice any suspicious transactions on your NatWest account, you can report this to us by telephoning 0845 300 3983 (24 hours a day) or by contacting one of our branches. From outside the United Kingdom, please telephone (0044) 131 523 8383 (24 hours a day). Please note that charges can be reversed on calls from abroad.
If you need to report fraud in relation to a NatWest credit card, you should telephone 0845 300 4350 (24 hours a day). From outside the United Kingdom telephone (0044) 1268 508 020 (24 hours a day). Please note that charges can be reversed on calls from abroad.
Phishing emails - Be Aware!
Customers of many banks, including NatWest, have been receiving e-mails that appear to come from their own bank. Do not respond to these emails if you receive one. These e-mails are examples of a common type of email fraud known as 'phishing'.
Phishing involves customers receiving an unsolicited e-mail claiming to be from their bank. These emails attempt to direct the recipient to internet sites asking for personal, security or account information. These e-mails are completely random and are not from NatWest. They are fraudulent attempts to obtain personal details.
At NatWest we will never ask our customers for any personal information by e-mail. If you receive such an email, before deleting it, please attach it to a new email and send it to phishing@natwest.com
If you think you may have responded to a phishing email with your Online Banking security details, please call us immediately on 0845 60 50 789 (+44 870 243 0464 from outside the UK). We are open 24 hours a day (calls may be recorded).
