Our commitment to you
Moving your Business banking arrangements to NatWest has never been easier. We'll do most of the work for you, so you don't have to get tied up in unnecessary procedures or paperwork.
Joining NatWest
When you open an account with us, we can arrange for your regular payments to be transferred from your old bank and set up on your new account.
We can also help with any of the following:
- cancel the regular payments on your old account
- transfer funds from your new account to clear an overdraft on your old account
- transfer your credit balance from your old account to your new account
- arrange to close your old account
| What we will do | When we will aim to do it | |
|---|---|---|
| 1 | When we receive a list of your Direct Debits & Standing Orders, we will arrange to set these up on your new account. | By close of business on the third working day following receipt of the list, or any later date agreed with you. |
| 2 | If requested (and this is authorised by you), we will arrange for your old bank to transfer your remaining credit balance to us. | *By close of business on the second working day following receipt of your request or any later date agreed with you. |
| 3 | If agreed with us in advance, we will transfer funds from your new account to your old bank, to clear your overdraft (including interest & costs) with them. | *By close of business on the second working day following receipt of your request or any later date agreed with you. |
*NB: These targets are not applicable to an account with a secured overdraft.
Find out how we performed against these targets
Leaving NatWest - if you move your account to a new bank
We hope this won't happen, but if you decide to move your account, we will assist the other bank in making similar arrangements in connection with setting up your new account with them.
| What we will do | When we will aim to do it | |
|---|---|---|
| 1 | If requested (and this is authorised by you), we will provide your new bank with a list of your existing Direct Debits and Standings Orders. | By close of business on the second working day following receipt of the request. |
| 2 | If requested (and this is authorised by you), we will cancel your Direct Debits and Standing Orders. | By close of business on the second working day following the receipt of the request or any later date agreed with you. |
| 3 | If requested (and this is authorised by you), we will transfer the remaining credit balance on your account to you or to your new bank account. If requested (and this is authorised by you), we will also close your account with us. | *We will transfer any credit balance by close of business on the third working day following receipt of the request. However, if we have been requested to close the account this will take an additional working day (i.e. four working days in total) whether the account has a credit or zero balance. |
| 4 | On receipt of sufficient cleared funds, to clear the balance of any overdraft (including interest and costs), the outstanding balance will be cleared and, if requested (and this is authorised by you), we will arrange to close your account. | *Within 3 working days following receipt of the funds. An additional working day is required if we have been requested to close your account. |
*NB: These targets are not applicable to an account with a secured overdraft.
Find out how we performed against these targets
We will always aim to meet these timescales. However, occasionally, there may be exceptional circumstances in which they cannot be met. Should this be the case we will try to keep you informed of any delays and update you on the progress of your request.
We are committed to giving you a high quality service at all times. However, if in the course of transferring your account into or out of NatWest, you have reason to complain, please refer to your Relationship Manager, Service Team contact or branch. Alternatively, for more information on making us aware of any concerns you may have, please refer to our 'Customer Complaints - Making Things Better' leaflet.
Where you have incurred a charge we have made, including interest, which is wholly due to our failure to meet one of the timescales listed above, whether we are your old bank or your new bank, we will cancel the charge, and if you have already paid it, reimburse this to you.
If you are a small or medium sized enterprise** and these timescales are not met when you are moving your account to a new bank and this is wholly due to a failure on our part, you will be entitled to make a claim for payment, by contacting your Business Relationship Manager or Service Team* contact. If you have any concerns regarding this or any other aspect of our service, please use our online form to provide feedback.
Apply now
 | It only takes about five minutes to apply online. Please make sure you read the important legal information before proceeding with your secure application.  Apply online If you have technical problems, please call 0800 028 2677. |
Call us
Call us on 0800 280 2290.
Monday to Friday 8am-7pm (ex public holidays).
Ask us to call you
Use our free Call-Back Service.
Available Monday to Friday 8am - 7pm (ex public holidays). Calls may be recorded.
Nearest branch
Visit your local branch - find your nearest branch.
* For CIB, Corporate & Commercial customers only.
** A Small or Medium Sized Enterprise is defined for these purposes as 'a business or group of businesses that, in respect of a given financial year applying to it, has annual sales revenues of no more than £25 million'
Ways to apply
Call us on
0800 280 2290
Minicom
0800 404 6161
Monday to Friday 8am-7pm
(ex public holidays)
Calls may be recorded